Terms & Subscriptions

Last updated: 25 September 2026

1. Who provides New2Germany

New2Germany is provided by Uchenna E. Onyeisi, trading as New2Germany, at Hallesches Ufer 42, 10963 Berlin, Germany. Contact: support.new2germany@gmail.com. These terms govern the app's services and Plus subscriptions. Our Privacy Policy explains personal-data handling; accepting these terms does not grant consent for optional AI document sharing.

You must be at least 18 years old to create an account and use New2Germany. By creating an account, you confirm that you meet this age requirement.

2. What the app does

New2Germany helps you understand selected Germany-related topics and organize preparation steps, documents and deadlines. It is an independent service, not a German authority or an official immigration application system. It does not submit applications, reserve appointments or send correspondence on your behalf.

Guidance and AI output are general information, not individual legal, tax or medical advice. Preparation tracking is not an eligibility determination. Requirements can depend on your circumstances and location; check official sources and seek qualified advice when needed. These explanations do not limit your statutory rights concerning the quality of the service.

3. Plans and prices

These are the intended German storefront consumer prices, including applicable VAT. Your store's confirmation screen shows the applicable local currency, total price, billing period and any taxes before you agree. The yearly plan is not billed in monthly instalments. Monthly and yearly subscriptions unlock the same Plus features.

Free — Learn & Understand: general information and requirements in the available topic library, such as address registration, residence permits, health insurance, permanent residence and citizenship. Topic and location coverage is limited; not every route or circumstance is covered.

Plus — Your Personal Journey: everything in Free, plus available profile-based journeys, action steps, personal document checklists, progress and eligibility-preparation tracking, relevant official application links, deadlines and local reminders, private document storage, document explanation and translation, Nia AI assistance and document-based reply drafts.

Security controls, account settings, accessibility, privacy choices, account export, deletion and support remain available without Plus. General source references stay with the Free information they support.

Comprehensive Ausbildung and benefits coverage and standalone letter generation are not currently included. AI availability can be affected by shared provider limits, including before your individual allowance is reached.

4. Starting and renewing a subscription

Selecting a plan alone does not charge you. A subscription starts only when you confirm the purchase with the store. Apple processes iOS purchases. Google Play billing will apply when an Android paid release is offered; it is not currently available. RevenueCat helps us verify purchases and restore access.

Subscriptions renew automatically for their selected billing period until cancelled. Cancel before the renewal date shown by your store; Apple advises cancelling a free or discounted trial at least 24 hours before it ends. No trial is offered unless the store confirmation explicitly says so. A free pilot does not automatically become a paid subscription.

The store controls payment authorization, renewal timing and any retry or grace period. Any price change is subject to applicable notice and consent requirements. We will not treat continued use as a waiver of legally required consent.

5. Cancellation, restoration and refunds

On iPhone, use Settings → your Apple Account → Subscriptions → New2Germany → Cancel Subscription, or the app's Profile → Subscription → Manage store subscription control. See Apple's cancellation instructions. Where Android subscriptions are available, use Google Play → Payments & subscriptions → Subscriptions.

Cancellation normally stops the next renewal while access continues through the paid period, unless a refund, reversal or store decision ends access earlier. Deleting the app or your New2Germany account does not cancel the store subscription.

To restore, sign into the same New2Germany account and store account used for the purchase, then select Restore purchases. Purchases stay associated with the original New2Germany account; a newly created account, even with the same email after deletion, may require support. Do not purchase again to fix an access problem without first checking your existing subscription.

For Apple-billed refunds, use Apple's refund request service. Contact our support for service or access issues. Store procedures do not remove any statutory refund, withdrawal or other consumer remedy.

6. EU consumer withdrawal and statutory rights

Eligible consumers generally have a 14-day right to withdraw from a distance service contract from its conclusion. The exact rules depend on whether the purchase concerns a digital service or digital content and the information and express choices provided at checkout. Using this app does not automatically waive that right. See EU withdrawal guidance.

Where you have a right of withdrawal, you may exercise it through an applicable store withdrawal process or by sending a clear statement to support.new2germany@gmail.com or by post to Uchenna E. Onyeisi, trading as New2Germany, Hallesches Ufer 42, 10963 Berlin, Germany. You do not need to give a reason. Identify the service, purchase date and the account or order reference so the request can be located; do not send passwords or full payment-card details.

I hereby withdraw from my contract for New2Germany Plus, ordered on [date]. My name is [name], my address is [address], and my account or order reference is [reference]. Date: [date].

You may use this wording, but it is not compulsory. Withdrawal and cancelling future renewals are different actions. Any lawful charge for service already supplied or loss of withdrawal rights requires the applicable legal conditions; these terms do not impose a blanket “no refunds” rule.

Mandatory rights concerning defective or non-conforming digital services, necessary updates, price reduction, termination and refunds remain unaffected.

7. AI allowance and limitations

The intended Plus allowance is 50 successful AI answers per subscription month, shared across Nia chat, Explain, Translate and Draft reply. A successful page/action counts as one answer. Failed requests do not consume this monthly allowance; unused answers do not roll over. Yearly subscribers receive a new monthly allowance, rather than the full year's allowance at once.

The server calculates monthly periods using the verified purchase anchor in UTC, adjusting to shorter calendar months. One selected document image or PDF page is processed per document action. Other pages are not included in that answer.

AI can misread text, omit context or produce incorrect statements. Compare names, amounts, dates and requirements with the original. Translations are not certified. Edit drafts before using them. AI output does not change saved dates or submit anything.

8. Documents, reminders and your responsibilities

Upload only material you are entitled to use. Keep your own copies of important documents. Format and size validation is not a malware scan or verification that a document is genuine or legally sufficient. Do not use the app to impersonate others, interfere with its security or bypass subscription controls.

Reminders depend on the dates you enter, device permission and operating-system behavior. They are organizational aids, not guaranteed delivery of official notices. Changes to a document expiry can affect a linked reminder. Review official deadlines independently.

You retain your rights in uploaded content. You authorize only the processing needed to provide the features you request, subject to the Privacy Policy and any separate optional-AI permission.

9. When Plus ends

When verified Plus access expires, new paid actions and personal tools are restricted. Existing document and deadline records remain available to view, export or delete under the current downgrade behavior. Profile photos and privacy controls remain available. New AI processing requires active access.

Local reminders may be cancelled when the app refreshes after access ends. A device that remains offline can retain previously scheduled reminders until it reconnects. Subscription expiry alone does not initiate account deletion.

10. Service changes, restrictions and liability

We may perform maintenance, address security issues and make necessary updates. Material changes to paid services must respect your contract and applicable notice, consent, termination and refund rights. Planned features are not guaranteed merely because they appear in development discussions.

We may restrict unlawful or abusive activity proportionately and explain the reason where legally permitted. These terms do not exclude liability that cannot legally be excluded, including applicable liability for intent, gross negligence, personal injury or mandatory consumer guarantees. No blanket disclaimer overrides your statutory rights.

11. App licence, governing law and contact

For the iOS app, Apple's Standard Licensed Application End User License Agreement applies where it is the licence selected for distribution. These terms supplement the service and subscription information and do not replace mandatory Apple or consumer protections.

The proposed governing law is German law, without depriving consumers of mandatory protections in their country of habitual residence. Mandatory jurisdiction rules remain applicable; these terms do not require consumers to bring all claims exclusively in Germany.

For subscription or service problems, contact support.new2germany@gmail.com. Privacy requests use the contact in our Privacy Policy.